Have questions? Use this page to get answers.
What’s it all about?
We’re a team of professional computer technicians and industry gurus who started this business to meet the need for more widespread electronics recycling nationwide. We started by providing the most convenient service in trading used laptops online at SellMyLaptops.com. The business was a success and has grown steadily over the last few years.
Now that we have an established online presence, we’re excited to showcase our even better buyback service to the masses. We guarantee the best customer service and some of the best offers in the industry.
Why Should I trust SellMyLaptops.com?
SellMyLaptops is a fair practice business, which applies to the way we treat our customers. Every transaction is performed with the fullest individual attention and customer satisfaction is our number one priority. After several years in the business, we have earned the trust and respect of our customers who rate us #1.
We understand that you might feel uneasy about sending us your item(s). However, here at SellMyLaptops, nothing matters more to us than providing a phenomenal experience while creating customer value and building a relationship of trust with our customers. Rest assured that ItsWorthMore understands and acknowledges the trust our customers put into our business. We continuously strive to ensure that we deliver to our customers securely and in a timely manner. These actions are taken understanding the time invested into the development, organization and entrepreneurship of this website is focused to ensure it is both user friendly and offers top dollar for your electronics, it would be a bad business decision on our part not to honor our promise and your trust.
To help increase your comfort level, we suggest reviewing the following resources.
- Check out our rating on resellerratings.com created through awesome service.
- A+ rating with the Better Business Bureau
How are the electronics evaluated?
The electronics are evaluated via multiple steps. The first is making sure that the model you have selected is accurate compared to the device delivered. We assess the physical condition of the item(s) to see if the category you selected matches its description. We look for scratches, dents, etc. We also look to see if the item(s) is real or counterfeit, as well as if there was any tampering with the device. Your item(s) is then checked for water damage and the battery life is also tested. Lastly, we look to make sure that all passwords are removed so we can reset the phone and wipe out all personal information. If your assessment was accurate, we will send you the money in the method selected. If not, we will offer you a new price, which you can accept, or ask for your item(s) back. Rest assured, at SellMyLaptops, we will always give you the most value for your item.
What do I do with my SIM card?
We do not need your SIM card in order to evaluate your item. Please remove your SIM card prior to sending us the phone. If you forget, don’t worry, we will dispose of your SIM card during our evaluation of your phone.
What does “unlocked” mean?
A phone that is “unlocked” is one that is not associated with a carrier. As we do offer more money for phones that are “unlocked”, you can ask your carrier to unlock your phone for you and then submit it as an “unlocked” phone. You would have to reach out to your carrier to see if they can unlock the phone for you.
What if I do not agree with the evaluation of my phone?
In the event that you do not agree with the evaluation of your phone, you can ask for a reinspection where a fresh pair of eyes will evaluate your phone and see if they agree with the evaluation that was done already or if they can increase the offer amount. You can also call (775) 412-3962 during normal business hours.
How and when will I get paid?
We currently offer three methods of payment – Check, PayPal™, or Zelle®. You’ll be asked to indicate your preference when you check out.
Your payment will be sent to you after we receive and inspect your item(s), which typically takes 1 to 2 business days. After your item(s) have been inspected, payment is processed within 24 hours of approval.
What should I do if I haven't received my payment?
Once we have inspected your item(s), we typically issue the payment within 24 hours of approval. For each payment, you will receive an email from us notifying you of the payment along with the confirmation number.
Please be aware that the time it takes for you to receive your payment will differ depending on your preferred method of getting paid.
Is there a faster way to get paid?
Yes. With both Zelle® and PayPal™, we offer an expedited option. This has your device evaluated within 1 business day, and payment sent within 1 business day. If you would like to receive a check, the normal 5-10 business day payout would still apply.
What if I put my wrong personal information for payment or wrong payment type?
If you want to change your payment type, you will have to contact us via the messaging system on the My Account – My Orders Page, for one of our representatives to make the changes in the backend. These changes will reflect under the “Adjustment” notes on your offer page. If you have the wrong address or any other incorrect personal information associated with your account, you cannot modify that information for an offer that has already been submitted. This is done for security reasons. In the event the change requested can be completed you will be able to see these changes on your offer page.
What if I'm not sure about the condition of my product?
No problem, just select a condition that you feel is accurate. Once we receive your item(s), we will evaluate it and adjust the offer accordingly.
Please note that the final offer price could end up being higher or lower. If it’s lower, we will provide a detailed email regarding the adjustment and you would then have 3 days to accept the offer. If you do not respond within the 3 day time period, we will assume you have accepted the offer and will initiate the payment to be processed.
Does SellMyLaptops.com accept items from outside of the United States?
No. At the present, we do not accept shipments from outside of the United States. However, if the customer sends it item using his/her own shipping label, we will honour the shipment and follow the same process of evaluation and payment.
Is there a limit on the number of items I can sell?
No. There is no limit, you can sell as many items as you want. However, for bulk sales (10 or more items), please contact us first before creating an offer. All bulk sales are subject to final approval and may be cancelled for any reason whatsoever as deemed necessary.
Is my personal data erased from the item(s)?
Yes. We personally see to it that every item that comes into our office is wiped of all data per NIST standards.
What if I am unsure of the model of my item(s)?
Most items have their model number provided in the “About” area of the device’s settings. This information may also be found with your previous cellular carrier and is commonly provided when requested
What do I need to send in to get the quoted offer amount?
Depending on which item you have selected, you may have the option of selecting the accessories that you are including with your package. If you choose not to include any accessories, you do not need to send any accessories in. If you select headphones, for example, we will expect to see a pair of headphones. For any items in the “New” condition, we expect all accessories to be included as we pay a premium for these items.
How to prepare my device for shipping?
Please make sure that your password is free of any passwords (especially bios passwords). Sign out from all accounts that the device is connected to before resetting it: Apple iTunes/iCloud, Google, Microsoft.
If your device is defective and you are not able to remove passwords please write it down on the order summary and mail it with the device. When you are able to, please perform a factory reset within the settings of the device.
If the device is locked with a Bios password and can’t be unlocked you will be sent a revised offer reflecting that as a defect.
Is my personal data safe?
Yes, we take your privacy very seriously. If you are not able to factory reset your device we will permanently erase your data upon receiving your device.
How to pack my device for safe transit?
We recommend wrapping laptops, tablets and phones smaller in 2 inches layers of bubble wrap. For desktops and all-in-ones, we recommend more padding as they are prone to damage due to higher weight.
Packages are insured for up to $100 and customers are responsible for proper packaging to avoid damage in the shipping. SellMyLaptops is not liable for any damage that occurred due to insufficient packaging.
Do I need to buy a new box?
We encourage our customers to recycle used boxes, as long as they are sturdy and big enough to fit the device with recommended padding. This is a part of our recycling mission to help our planet.
Is shipping really free?
Yes, the label you receive from us at the checkout is fully prepaid.
Can I track my shipment?
The prepaid shipping label is fully trackable online. Please retain a copy of the drop off receipt from FedEx or UPS until your device is delivered to us.
Can I cancel my order?
If you change your mind you don’t need to cancel your order with us. Simply don’t mail your device.
Can I ship my item from Canada?
We also purchase devices from Canada. Since we are not able to generate prepaid shipping labels from outside of the USA we simply reimburse shipping charges from Canada up to $20.
How will I know that you received my device?
We will email you once your device arrives at our facility.
What if you receive a different model?
You will be sent a revised offer for the correct model based on our instant quote.